For warranty service you will need:

• Correctly filled warranty sheet with noted model and serial number of the product and purchase date;
• Invoice;
• Full assembly of the product.

Complaint filling order:

1. Inform your sales manager about the problem;
2. Fill in the complaint form;
3. Send filled form via e-mail to info@dparts.ee or hand it over to our representative at our office;
4. Provide nessesery information if needed so.

Warranty service is not valid if:

• Warranty sheet is lost or not filled correctly;
• Product has mechanical injuries or disassembeled;
• Factory seal is broken or injured;
• Conditions of use, transporttion or storage were violated;
• Repairs were made by unauthorized personnel;
• Used non-genuine components.

You can find detailed description of the warranty terms in the documentation for the purchased product and / or on the website of the manufacturer.

Order cancellation and return policy

As most of our offered products are supplied by special order. Please make sure to contact our sales info@dparts.ee to learn if your order can be cancelled or returned and on what terms.