FAQ. Frequently Asked Questions.

Parts search: by OEM code or its replacement

Searching by OEM code (Original Equipment Manufacturer) is the most reliable way to find the right part because it guarantees a perfect match. If the original code is not available, you can use cross-reference numbers — replacement codes that correspond to the original part in all parameters. This type of search allows you to quickly find suitable alternatives, which are often cheaper than the original but have the same quality and characteristics. This way, you can choose the optimal option, saving time and money.


What to do if the part you need is not in stock?

If the part you need is not available on the website, don't worry. You can leave a request through our feedback form or contact our manager by phone or in the online chat. Our specialists will check the availability of the part with suppliers and suggest possible delivery times. We work with a wide network of partners throughout Europe and always try to find a solution even for the rarest items. Thus, we will provide you with the necessary part as soon as possible.


The difference between genuine and aftermarket parts

Genuine parts are produced under the brand of your vehicle's manufacturer and guarantee a 100% match to quality standards. Aftermarket parts are produced by third-party manufacturers and represent a more affordable alternative. Although the price for aftermarket parts is usually lower, their quality can vary. However, many aftermarket manufacturers are large and reliable companies whose products are on par with the original in terms of quality. The choice between genuine and aftermarket depends on your budget and preferences, but you can always find the perfect balance of price and quality.


What are cross-reference numbers and how to use them in your search?

Cross-reference numbers — are alternative codes assigned to a part by different manufacturers. They allow you to find an identical part if you only know the original OEM code. Using cross-reference numbers significantly expands your search capabilities and helps you find suitable replacements. When searching on our website, you can enter either the OEM code or the cross-reference number, and the system will find all compatible options. This way, you can always find the part you need, even if it's not listed under the original part number.


How to arrange delivery to European Union countries

We deliver parts to all European Union countries. When placing an order on the website, simply select the desired country from the list. The cost and delivery times will be calculated automatically depending on your location and the weight of the parcel. We cooperate with reliable transport companies to ensure fast and safe delivery. You can always be sure that your order will arrive on time and in perfect condition.


How to choose the optimal payment method

We offer several convenient payment methods to make the purchasing process as comfortable as possible. You can pay for your order with a bank card, a bank transfer to our current account, or through other payment systems. Depending on your location and the type of order, you will be offered the most suitable options. If you have any questions about payment, you can always contact our managers for a consultation.


How to check the status of your order

To find out what stage your order is at, you can check its status online. The most convenient way is to view the information in your personal account. The current status of your order is always displayed there. If you have any questions, you can contact our manager by sending a message through the feedback form or directly in the online chat. We are always ready to provide you with up-to-date information.


Our bulk search is designed so you can quickly check the availability, prices, and delivery times for a large list of parts. To do this, simply go to the corresponding section and enter the part numbers and brands of the items you need. This function is ideal if you need to find several parts at once or place a large order. Bulk search significantly saves you time, allowing you to get all the necessary information at once.


Why can the price for the same part vary?

The price for the same part can differ for several reasons. First, the cost depends on the manufacturer: genuine parts are always more expensive than aftermarket ones. Second, the price difference may be due to logistics and the country from which the product is supplied. Third, the price may change due to current promotions or discounts. Our goal is to offer you a wide selection so you can find a suitable option in the right price range.

DPARTS OÜ
Address: Plaasi 4, box 6, 11415 Tallinn, Harjumaa, Estonia
Reg No: 16085524
VAT No: EE102302910
E-Mail: info@dparts.ee
Bank: SEB Pank AS
Address: Tornimäe 2, Tallinn, Estonia
SWIFT: EEUHEE2X
IBAN: EE981010220291591224
Bank: AS Citadele banka Eesti filiaal
Address: Narva mnt 63/1, Tallinn, Estonia
SWIFT: PARXEE22
IBAN: EE601200001251685121
Searching...